Home/Visit
Before youarrive.
Everything you need to arrive at ease: where to find us, how your first visit unfolds, and the few courtesies that keep the house quiet for everyone.
Corporate office
211 W Congress, 3rd Floor
Our corporate office, in the heart of downtown Detroit’s Financial District. This is our home while the flagship is prepared for its grand opening.
Your first visit
From the door to the lounge.
Book
Reserve online or by phone. Parties of three or more hold their time with a card on file.
Arrive 15 minutes early
Come showered. New guests show a valid government-issued photo ID at check-in.
Tell us about you
A short intake form, then your therapist or esthetician talks through your goals and helps you choose.
Your treatment
Sessions include five minutes before and after for consultation and dressing. You can end a session at any time.
Check out
Before you step back outside, stop by the front desk to settle up and choose your next visit.
Amenities
Stay a little longer.
Shiftwave
Pulsed pressure waves and guided breathwork in a darkened recline. Lie back and feel the day leave your body.
Sauna
Deep, dry heat in a quiet room, where your shoulders lower on their own.
Hydrotherapy
Water treatments for circulation, muscle relief and the kind of calm that lasts into the evening.
Wet services
Invigorating scrubs, detoxifying mud treatments and hydro-oil scalp massage.
Seasonal Affective Sun Bed
Level 4 beds. We recommend no more than 12 minutes a session, up to three times a week.
Spa etiquette
A few courtesies.
Quiet voices
Keep conversation low so other guests can enjoy their treatments.
Phones away
Silence your ringer before you come in, and take calls outside the building.
Your belongings
Lockers are provided. Belongings stay your responsibility while you are with us.
The lounge
Leave it as you found it. Bins are provided for cups, towels and robes.
Policies
Good to know.
State and local regulations take precedence over spa rules.
Cancelling or rescheduling
Give at least 24 hours' notice to cancel or reschedule. No-shows and late cancellations may be charged the full price.
Holidays, holiday weekends, Valentine's Day, Mother's Day, Father's Day and groups of four or more may have different terms. Promotions can carry their own cancellation terms.
Running late
We will still see you, but the minutes you are late come out of your hands-on time. The session ends at its scheduled time.
Guests under 18
- No massage or esthetic services for children under 12, except under our minors policy.
- Guests aged 12 to 18 need a parent or guardian in the service room for the whole session.
- The parent or guardian completes the paperwork in front of a member of staff.
- Minors are booked with a provider of the gender they identify with unless a parent or guardian asks otherwise.
Payment
We accept cash, Urban Resort gift cards and certificates, Visa, MasterCard, Discover, American Express and Apple Pay. We do not accept personal checks. Prices may change without notice.
Gift cards
Gift cards can be made out for any amount and used for any service or membership. They are non-refundable. A lost or stolen card can only be replaced if the physical card or certificate is presented.
Health and safety
Tell us and your provider before your service about open cuts, infections, high blood pressure, heart conditions or pregnancy. Please check with your doctor first if you are unsure whether a treatment is right for you.
Tobacco, nicotine, marijuana, alcohol and illegal drugs are not permitted on the premises. We may decline service over a health or safety concern.
Refunds
Services, gift cards, packages, memberships and retail products are non-refundable.
What should I expect on my first visit?
You fill out a short intake form. Your therapist or esthetician then discusses your goals and helps you choose a treatment.
Are facials suitable for all skin types?
Yes. Our estheticians look at your skin and recommend a treatment built around it.
What body treatments do you offer?
Body wraps, exfoliating scrubs, a mud mask and detoxifying treatments.
Do you offer services for men?
Yes. Massages, facials and body treatments are all available and tailored to you.
What should I bring for the sun bed?
Makeup wipes, a hairbrush and ties, lip balm and a hairnet. Lotion and protective eyewear are available to buy. Exfoliate and moisturize with a water-based product beforehand, and afterward hydrate, take a cool shower and apply SPF.